Frequently Asked Questions

If you have an additional question that wasn’t answered here, we’re always happy to help! Just fill out the form on the contact page and one of our specialists will get back to you.

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Cancellation terms vary by rate plan. Please review the terms below.

Best Flexible Rate:
A valid credit card is required. A 50% non-refundable deposit is charged 72 hours prior to arrival. Cancel by 4pm local time at least 3 days before arrival to avoid further charges.

Pay Now & Save:
Full prepayment is required at booking. This rate is non-refundable and non-modifiable.

Monday – Friday
Our coffee café is open 7am-11am. Offers include an assortment of pastries along with several coffee options.

Saturday 
Complimentary pastries & coffee are offered in the lobby.

Sunday 
We offer brunch in our Main Dining Room from 10am-2pm.

Yes, valet parking is available.

0–12 hours (day visitors/F&B guests): $20

12–24 hours (overnight guests): $45

To accommodate guests with allergies, The Quoin is a pet-free hotel. Certified service animals (not ESAs) are welcome at no charge.

Yes, we provide ADA-compliant accommodations. Please contact us directly to ensure we reserve the room that best fits your needs.

Yes, elevators provide access to all four floors, including food and beverage venues.

Yes, we are a completely smoke-free hotel and restaurant. A $250 cleaning fee and one additional night’s charge will apply for any smoking in guest rooms.

Guests must be at least 18 years old with valid ID.

Yes, our fitness center is open 24/7 and accessible with your room key.

Yes, daily housekeeping is available from 9:30am–4:30pm.

All rooms are equipped with steamers. Irons and ironing boards are available upon request.

Yes, in-room dining is available during restaurant hours. Please call the front desk to place your order.

Please refer to our website to see each venue's operating hours & menus.

THE QUOIN RESTAURANT

THE QUOIN ROOFTOP

SIMMER DOWN

Hours may vary due to private events.

While we don’t have a business center, our front desk staff is happy to assist with printing needs.

We do not have dedicated meeting rooms, but our sales team can help coordinate private events in our restaurant and common spaces or recommend nearby venues.

We accept reservations for parties up to 9 guests. For groups of 10 or more, please email sales@thequoinhotel.com for assistance.

We offer Pack and Plays at no additional charge. Please note, we do not provide rollaway beds or cots.

Yes, we’re just a 0.4-mile walk from the Amtrak and SEPTA station.

New Castle Airport (ILG) is just 5.3 miles from the hotel.

Yes. Please address packages to the hotel with your name and arrival date on the ATTN: line. We accept standard packages free of charge. For oversized or special deliveries, please contact us in advance.